FAQ
Checkout our frequently asked questions
Cancel a booking
Ticket cancellation depends on the event and the organizer's policy, so it's important to review the conditions before purchasing. Unless otherwise sp...
Delete your account and request personal data removal
If you no longer want to use XCEED, you can contact our support team to safely delete your account and remove your data in line with data protection r...
How to find your order number
Having your order number can be very helpful to get assistance on your ticket. Here are a few easy ways to find it On your booking confirmation After ...
The ticket is not in my name — is that a problem?
In most cases, the name on the ticket is not an issue, as long as you have a valid ticket to show at the door. Usually, the name on the ticket does n...
I bought a ticket and I can't find it
When you buy a ticket on Xceed, an email with the ticket in PDF format is sent immediately after to the email address you provided. If you already ...
Resell your ticket on XCEED
Can't make it to an event? List your ticket for other XCEED users to buy — and get your money back when it sells. Plans change. If you can no longer a...